Troubleshooting Guide

Problem	Cause	Solution
Product not holding temperature
	Control temperature set too low	Increase air temperature
	Product not hot when placed in unit	Place prepackaged hot food in unit
With switch in ON position the cabinet is completely inoperative	Unit not connected to electrical supply	Plug cord into electrical outlet
	Open breaker or fuse	Reset breaker or install new fuse in junction box
Shelf won't heat	Shelf not plugged into receptacle properly	Check that the shelf plug is firmly pushed into receptacle in the interior of the unit.
	Faulty shelf heat relay	Check and replace if necessary
	Faulty shelf heater	Check and replace if necessary
	Unit not preheated	Preheat unit before loading product
	Faulty PC board	Replace PC board
	Temperature setting “OFF”	Remove front cover and increase shelf heat setting