Search Tips
| Problem | Cause | Solution |
|---|---|---|
| Product not holding temperature
|
||
| Doors left open | Keep doors closed except to load and unload product | |
|
Door gasket damaged or worn |
Replace bad door gaskets |
|
| Thermostat set too low | Increase thermostat setting by moving the knob to a higher number setting | |
| Bad air heater | Check heaters and replace if bad | |
| Blower not working | Check blower and replace if bad See Tech Mode item 18 | |
|
Low or improper voltage |
Compare receptacle voltage to data plate voltage |
|
|
Product held too long |
Hold product only for recommended times |
|
| Cabinet steaming product soggy | Holding product too long | Adjust vent |
|
Too much humidity inside the cabinet |
Hold product for recommended time |
|
| Vent not set properly (units with vent adjustment only) | Adjust vent | |
| Unit not reaching set temperature
|
Doors left open |
Keep doors closed except to load and serve product |
|
Door gasket damaged or worn |
Replace bad door gaskets |
|
| Thermometer not indicating true temperature | Check cabinet temperature with another thermometer; have thermometer replaced if necessary | |
| Blower not working | Check Blower and replace if bad | |
| Blower not working | Check Blower and replace if bad; see Tech Mode item 18 | |
|
Bad air heater |
Check heaters and replace if bad; see Tech Mode item 18 |
|
| Defective high limit on one of heaters | Check high limit; replace | |
|
Unit not heating
|
Bad high limit |
Check high limit; replace if bad |
|
Bad air heater or blower relays |
Replace relay |
|
|
Bad air heater |
Check heaters and replace if bad; see Tech Mode item 18 |
|
|
Faulty wiring |
Check for loose connections or broken wires |
|
| Unit overheating
|
Faulty thermostat | Check thermostat; replace thermostat |
|
Faulty blower |
Check blowers; replace blower |
|
| Both blowers not
working
|
Faulty fuse (if unit is equipped) | Check fuse. |
|
Faulty blowers |
Check blowers; replace blower |
