Error Codes

Display Cause Solution
E-4A Cabinet enclosure overheating.

  • Clean vents at the sides of the unit and ensure they are free from obstruction.

  • Also ensure there is no heat source near the unit.

  • Contact Technical Support
E-4B I/O board heat sink is overheating.

  • Clean vents at the sides of the unit and ensure they are free from obstruction.

  • Also ensure there is no heat source near the unit.

  • Contact Technical Support

E-5

Shelf location is indicated

Shelf temperature too hot.

 Discard product in shelf, then contact Technical Support.

E-6A

Heat sink, Shelf top, Shelf bottom

 Temperature probe open failure. Discard product in shelf, then contact Technical Support.

E-6B

Heat sink, Shelf top, Shelf bottom

 Temperature probe closed failure. Discard product in shelf, then contact Technical Support.

E-10

Indicate a shelf’s temperature has reached or exceeded the High Limit maximum. Temperature is at or above 230F/110C for at least 1 second.

The error locks the system, a screen pop-up displays, call Technical Support.

E-60A

I/O board losses communication

Turn power off for 15 seconds, and then turn on. If recoverable continue, if not contact Technical Support.
E-60B Board loses communication with the control board. Turn power off for 15 seconds, and then turn on. If recoverable, then continue operation. if not contact Technical Support.
E-200 I/O board SD card is missing or unable to read / write to SD card. Can continue operation as used only for logging information but could hinder troubleshooting of issues. Contact Technical Support at your convenience.
E-205 Failure of the system to upload / download settings from a USB drive. Try another USB drive. Contact Technical Support if needed.
E-210 Failure of one of the fans during start up or normal operation. As long as at least one fan is running, can continue with operation. Contact Technical Support if needed.
E-211 Fan draws too much current of 4A for longer than 6ms (e.g., stalls). As long as at least one fan is running, can continue with operation. Contact Technical Support if needed.
E-216 Shelf temperature is too cold. Discard product in shelf. Check Power Cable. Contact Technical support
E-220 If the I/O board loses communication with both Display boards for more than 180 seconds, the system goes into a safe mode by turning off all heaters. Turn power off for 15 seconds, and then turn on. If recoverable, then continue operation. if not contact discard product in shelfs and contact Technical Support.
E-220A If the I/O board senses the loss of network connectivity, the system goes into a safe mode by turning off all heaters. Turn power off for 15 seconds, and then turn on. If recoverable, then continue operation. if not discard product in shelfs and contact contact Technical Support.
E-225 Hardware or power failure . Can continue with operation as long as a E-6A or E-6B does not occur. Check Power Cable. Call Technical Support