Troubleshooting Guide

Problem Cause Solution
  Faulty thermometer Replace the thermometer
Product not holding temperature

 

Doors are not kept closed

Keep doors closed when possible

Product held too long

Only hold product for recommended times

Water temperature too low

Turn to higher setting

Check water heating system per Water Pan Heater

Radiant heat too low

Turn to higher setting

Radiant heat not working Check radiant heat system per Radiant Heater
Light bulbs out Replace as required, per Replacing Light Bulbs and Glass Panels
Doors are fogging

 

Doors left open too much allowing doors to cool and cause condensation

Keep doors closed when possible

Radiant heat not high enough

Turn to higher setting

Water temperature too high

See recommended settings and temperatures

Radiant heat not working Check radiant heater per Radiant Heater
Water will not fill

 

Water supply has been shut- off Check the water supply or disconnected
Faulty float switch Check float switch per not fill Float Switch

Faulty water control switch

Check water control switch per Water Control Switch

Faulty water valve Check water valve per Water Valve
Lights will not turn on

 

Defective fuse Replace 15 amp fuse
Faulty light switch Check light switch per Light Switch
No neutral supplied in field wiring Check field wiring to be sure a true neutral has been connected

Loose or defective wiring

Check wiring and repair and replace if necessary

Not all lights on Faulty light bulbs

Replace with recommended bulb, per Replacing Light Bulbs and Glass Panels

Water will not heat

 

Faulty contactor Replace contactor per Contactor
Faulty thermostat Check thermostat per Thermostat

Faulty high limit switch

Check high limit switch per High Limit Switch

Water will not reach desired temperature

 

Bun pans are not over water Place perforated bun pans over water
Low or improper voltage Use a meter and check wall voltage versus data plate

Faulty water heating element

Check heating elements per Water Heater

Wiring Check for loose connections or faulty wires and correct or replace as necessary

Radiant heat not working

Faulty infinite regulator

Replace infinite regulator per Infinite Switch

Faulty power switch Check power switch per Power Switch
Faulty radiant heater Check heater per Radiant Heater