Troubleshooting

To isolate a malfunction, proceed as follows:

  • Clearly define the problem (or symptom) and when it occurs.

  • Locate the problem in the Troubleshooting table.

  • Review all possible causes. Then, one-at-a-time, work through the list of corrections until the problem is solved.

Problem

Cause

Correction

Power switch ON but fryer completely inoperative.

Open circuit.

Plug fryer in.

Check breaker or fuse at supply box.

Non-US/Some Int’l Locations Only Breakers in fryer tripped: open left door and reset breaker on fryer.
Oil will not heat but lights are on All power cords not plugged in. Unit has 2 power cords; ensure both are plugged-in
Oil will not heat but lights are on Blown fuse or tripped. Reset breaker or replace fuse circuit breaker at supply box or control panel.
Faulty power switch. Check power switch
Faulty cord and plug. Check cord and plug. Check power at receptacle

Faulty drain switch.

Check drain switch
Faulty PC board. Remove and replace control panel.
High limit control switch tripped. Reset the high limit by using a small screwdriver or Allen wrench, gently pushing it into the hold in the heating element hinge; if high limit does not reset, high limit must be replaced.
Drain valve open. Close drain valve.
Possible faulty temperature probe. Replace temperature probe.

Faulty contactor.

Check contactor
Breaker on fryer tripped. Check breakers on fryer
Oil heating too slow.

 

 Low or improper voltage. Use a meter and check the receptacle against data plate.
Weak or burnt out element(s). Check heating element(s)
Point in contactor bad. Check contactor

Wire(s) loose.

Tighten.
Burnt or charred wire connection. Replace wire and clean connectors.
Oil overheating

 

 Programming wrong. Check temperature setting in the program mode.
Faulty PC board. Replace control board if heat indicator stays on past ready temperature.
Faulty temperature probe. Check probe calibration and replace if temperature is off ± 5°.

Check contactor for not opening.

Check faulty contactor

Control error code “E-10”.

Oil temperature too high.

Let unit cool down (15-20 minutes), push up on metal reset button under right side of the controls; if high limit does not reset, high limit must be replaced.

Vat is underfilled.

JIB is low or empty.

Fill the JIB.

JIB oil line is clogged or collapsed.

Check JIB line.

Filter pan needs

cleaned.

Clean filter pan and change paper or pad.

Oil foaming or boiling over top of vat.

Water in oil.

Drain and clean oil.

Improper or bad oil.

Use recommended oil.

Improper filtering.

Refer to filtering procedures.

Improper rinsing after cleaning the

vat.

Clean and rinse vat and then dry thoroughly.

Oil will not drain from vat.

Drain valve clogged with crumbs.

Open valve, force cleaning brush through drain. Remove the cleaning brush immediately so the drain valve does not close on the brush, which can damage the brush and drain valve. Skim vat more often to prevent clogs.

Drain trough clogged.

Remove right side panel and remove plug from end of trough, clean trough.
Oil leaking through drain valve Obstruction in drain. Remove obstruction.
Faulty drain valve. Replace drain valve.

Filter motor runs but pumps oil slowly.

Filter line connections loose.

Tighten all filter line connections.

Filter paper or pad clogged.

Change filter paper or pad.

Filter not reassembled properly.

Refer to assembly instructions on inside door.

Bubbles in oil during entire filtering process.

Filter pan not completely engaged.

Ensure filter pan return line is pushed completely in- to the receiver on the fryer.

Filter pan clogged.

Clean pan and change paper or pad.

Damaged O-ring on filter line receiver on fryer.

Replace O-ring.
Control error code "E-31" Elements are up. Lower elements into vat.
Control error code "E-31" Elements are up. Lower elements into vat.

Filter motor will not run.

Thermal reset button on the rear of the pump motor is tripped.

Allow motor to cool, then, using a screwdriver, press hard against the button until it clicks.
Open circuit. Breakers in fryer tripped; open left door and reset breaker on fryer.
Power cord for vat # 1 is not plugged in.

Plug power cord into receptacle.

“IS POT FILLED” filter error prompt. All oil did not completely return after a filter cycle. Follow prompts. Is JIB full? If not, fill JIB.
“CHECK PAN” prompt. Filter pad clogged. Replace filter pad/clean pan.

“FILTER PAN MISSING” prompt.

Filter pan not completely engaged.

Adjust filter pan.
Filter pan missing. Find pan and replace.
Filter pan interlock not engaged. Adjust filter pan to engage interlock.
“CHANGE FILTER PAD” prompt appears Filter pad has nto been changed within a 24 hr time period; Main power switch was turned off during filter pad change Replace old filter pad with NEW filter pad while main power switch is in ON position. 24/7 stores should replace filter twice a day.
Drain pan microswitch stuck Check microswitch.

Burn Risk

To avoid burns, turn POWER switch to OFF before resetting pump motor.