Troubleshooting the User License Agreement (ULA)

Use these steps to determine if the User License Agreement (ULA) has been accepted.

Verifying User License Agreement (ULA)

  1. Verify the settings by navigating to: Menu > Advanced > Network Setup > Network Information.

    2. Setup Menu

  2. Review the Current Network Setup:

    • User license agreement: [e.g., Accepted 03-19-2025] displays the User License Agreement (ULA) acceptance.

  3. If the license is not accepted, do the following:

    • Verify the cloud connection is connected.

    • Complete the User License Agreement (ULA) instructions.

Confirming Network Information and ULA (User License Agreement)

Navigation: Settings > Advanced > Network Setup > Information

Setup-Menu

  1. Tap Network Information for additional network details. User license agreement displays, Not accepted.

    2. WiFi Not Accept

  2. Scan the QR code and follow instructions to accept the user license agreement. The QR Code directs to commissioning.hennylink.com for commissioning of the unit.

    3. WiFi Accept

  3. Tap X to return to the Network Setup menu.