Troubleshooting Guide

Problem Possible Cause Corrective Action
Cooking Section - Product Color Not Correct
A. Product is too dark (some batches). Crumbs or carbon build up covering temperature sensor. Thoroughly remove all debris from the temperature sensor.
Product not removed from vat promptly after countdown timer sounds. Remove product from vat when countdown timer sounds.
Wrong food item timer selected. Select the correct food item timer.
Too dark (all batches). Food item cooking temperature set too high. Re-adjust food item cooking temperature to a lower setting.
Temperature probe out of calibration, or improper voltage. Contact Henny Penny technical Support for assistance.
Oil too old. If oil is smoking or has a burnt taste, change oil.
Oil too dark.

• If oil is smoking or has burnt taste, change oil.

• Filter oil.

• Perform clean-out procedure.
Too light (all batches). Food item cooking temperature set too low. Re-adjust food item cooking temperature to a higher setting.
Temperature probe out of calibration. Contact Henny Penny technical Support for assistance
Slow fryer heat-up/recovery. See E-21 “Oil Heating Failure” error.
Too light (some batches). 

 

 Product too cold. For example, product was put into the oil frozen when store policy is to have it thawed. Check with store standards. Allow product to thaw before cooking.
Food item timer started before product was placed in oil. Place product in oil first, then start the corresponding food item timer.
Wrong food item timer selected. Select the correct food item timer.
Cook cycle stopped before food item timer reached 0:00 and alarm sounded. Leave product in oil for the entire cook time.
Load size too large. Only drop standard size loads or increase load compensation setting.
Dryness of product. Moisture loss prior to cooking.

• Use fresh product.

• Cover product to reduce evaporation.
Over-cooking the product. Product not removed from vat promptly after countdown timer sounds.
Food item timer set too long. Shorten the cooking timer for this food item.
Wrong food item timer selected. Select correct food item timer.

Burned taste.

Burned oil flavor.

Replace oil and perform a deep clean.
Express filters not performed when prompted. Perform express filters when prompted.
Daily filter not performed. Perform the daily filter once per day.
Incorrect heating elements or improper voltage. Contact Henny Penny technical support for assistance.
Product not done.  

 

 

 Cook cycle stopped before food item timer reached 0:00 and alarm sounded. Leave product in oil for the entire cook time.

Food item cooking timer too short.

Lengthen the cooking time for this food item.
Load size too large. Only drop standard size loads or increase load compensation setting.
Wrong food item timer selected. Select the correct food item timer.
Food item cooking temperature set too low. Adjust food item cooking temperature to a higher setting.
Temperature probe out of calibration. Contact Henny Penny technical support for assistance.

Slow fryer heat-up/recovery.

See E-21 “Oil Heating Failure” error
Fryer Power and Controls
With power switch in on position, touchscreen displays do not power up. Fryer is unplugged. Plug in all power cords behind the fryer and push in all the way.
Fryer circuit breaker is tripped. Reset breaker.
No voltage at receptacle. Contact a certified electrician to troubleshoot issues with the receptacle, breaker, or supply voltage.
Fryer electrical or control issue. Contact Henny Penny technical support for assistance.
Touchscreen display is on, but nonresponsive. Display is frozen. Press and release control reset (below control).

With power switch in the on position, a single touchscreen display does not power up.

Power failure to display or control issue.

Contact Henny Penny technical support for assistance.
Filter System
Filter motor runs but pumps oil slowly. O-rings worn, damaged, or missing. Replace o-rings.
Clogged filter pad / paper. Empty the crumb basket and gently scrape crumbs off of the top of the filter. Replace filter pad or paper once per day.
Wet filter pad / paper. Replace filter pad or paper with a dry filter

Filter pump motor does not run.

Reset filter pump motor.

WARNING! To prevent burns caused by splashing oil, turn the main power switch to the OFF position before pressing the filter motor reset button. Allow 15 minutes for the filter motor to cool. Turn the main power switch off. Push in on the red reset button

on the filter motor with a screw driver. The filter motor is located above

the filter pan. Turn the main power switch back on, then in the Oil & Filter

menu, test the filter motor by filling the vat from the filter pan.INFO:

Use a screwdriver tip to press this button in as it is difficult to get it to reset by hand.
Pump motor breakers tripped WARNING! To prevent burns caused by splashing oil, turn the main power switch to the OFF position before resetting the pump motor breakers. Turn the main power switch off. Press the white reset breaker buttons located behind the far left door of the fryer. Turn the fryer power on, then in the Oil & Filter menu, test the filter motor
Motor hums but does not run. Clogged lines or pump clogged. Contact Henny Penny technical support for assistance.
Solid shortening used in fryer.

Contact Henny Penny technical support for assistance.

IMPORTANT: Do not use solid shortening in the fryer.

The filter pan is inserted under the fryer. Display reads Cannot detect drain pan.

 Filter pan not pushed in all of the way.

Push the filter pan back all the way.

WARNING! Burn Risk! Drain pan may be hot. Wear heat and oil resistant gloves before moving the Drain pan.

Power cords behind fryer not allowing the drain pan to go back all of the way.

Reposition power cords behind the fryer so they don’t interfere with the travel of the drain pan.
Drain pan cover not installed on the drain pan.

Remove drain pan, place the cover on the top of the drain pan, then reinstall the drain pan under the fryer.

WARNING! Burn Risk! Drain pan may be hot. Wear heat and oil resistant gloves before moving the drain pan.
Drain pan switch failure. Contact technical support for assistance.
 Filter motor continues to run and pump air bubbles when the vat is full. Display reads Cannot detect oil level.

 

 Crumbs and carbon build up covering the detect and level sensors in the vat. Remove all crumbs and carbon build up around the sensors in the vat.
Drain pan is empty, however there was not enough oil that pumped back into the vat to reach the level probe. Fill the vat with oil.

Oil was cool when filtering.

Filter oil at set point temperature.
Oil not draining during express filter. Display reads Is the oil draining? Drain Clogged.

Use the drain brush to push crumbs through the drain valve. As oil starts to drain, remove the drain brush.

NOTICE: Always remove the drain brush from the drain valve when oil starts to drain, or the drain valve will close on the drain brush. Drain valve damage, not covered under warranty, may result.

BEST PRACTICE! Always filter and skim the vat when prompted to avoid crumb accumulation and drain clogging.
Drain not opening. Contact technical support for assistance.

Oil remains in the drain pan.

Display reads Is the vat filled as shown?

Yes/No

 

 O-rings worn, damaged, or missing.

If there is oil in the filter pan, it will need to be removed prior to performing this step.

WARNING! Burn Risk! Allow time for oil to cool and wear Personal Protective Equipment (PPE) including heat and oil resistant gloves, apron and face shield

while performing this procedure. Do not move the fryer or filter drain pan while containing hot oil. Personal injury or serious burns can result from splashing hot oil.

Replace o-rings.
Clogged filter pad / paper.

If there is oil in the filter pan, it will need to be removed prior to performing this step. WARNING! Burn Risk! Allow time for oil to cool and wear PPE including heat and oil resistant gloves, apron and face shield while performing this procedure. Do not move the fryer or filter drain pan while containing hot oil. Personal injury or serious burns can result from splashing hot oil.

Empty the crumb basket and gently scrape crumbs off of the top of the filter. Replace filter pad or paper once per day.

Wet filter pad / paper.

If there is oil in the filter pan, it will need to be removed prior to performing this step.

WARNING! Burn Risk! Allow time for oil to cool and wear PPE including heat and oil resistant gloves, apron and face shield while performing this procedure. Do not move the fryer or filter drain pan while containing hot oil.Personal injury or serious burns can result from splashing hot oil.

Replace filter pad or paper with a dry filter.
Auto top off system
Vat not topping off, but there is oil in the JIB. Display reads Is there oil in the JIB? Yes/No. Three attempts to auto top off the vat with no success.

1. Check for debris at the end of the JIB tube.

2. Make sure the JIB tube is inserted in the JIB and pushed all the way down to the bottom.

3. Try filling the vat from Oil & Filter > Fill Vat and then perform a Fill from JIB to see if the vat starts to fill.

Note: It may take up to 20 seconds before oil starts to pump to purge air from the lines.

If the vat still does not fill, contact technical support for assistance.
Oil continues to top off even though full. Display reads Is there oil in the JIB? Yes/No. Crumbs / carbon built up around the temperature or level sensors in the vat. Remove any crumbs or carbon build up from the sensors in the vat.
The temperature or level sensors are damaged. Contact technical support for assistance.