Troubleshooting

To isolate a malfunction, proceed as follows:

  • Clearly define the problem (or symptom) and when it occurs.

  • Locate the problem in the Troubleshooting table.

  • Review all possible causes. Then, one-at-a-time, work through the list of corrections until the problem is solved.

Problem Cause Solution

POWER switch ON but fryer completely inoperative

Open circuit

  • Ensure unit is plugged in

  • Check breaker or fuse at supply box

  • Check voltage at wall receptacle

  • Check main power switch; replace if defective

  • Check cord and plug for damage

  • (Non-US/some Int’l. locations only) Breakers in fryer tripped-open left door and reset breaker on fryer

    Circuit breakers

Oil will not heat but lights are on No Heat error “E-22”

  • All power cords not plugged-in

  • Blown fuse or tripped

  • Faulty power switch

  • Faulty cord and plug

  • Faulty drain switch

  • Faulty PC Board

  • High limit control switch tripped “E-10”

  • Drain valve open

  • Faulty temperature probe

  • Faulty gas valve

  • Unit has multiple power cords; make sure all are properly connected; have heat circuit checked

  • Reset breaker or replace fuse circuit breaker at supply box or control panel

  • Check power switch

  • Check cord and plug for damage

  • Check power at receptacle

  • Check drain switch

  • Check control panel per maintenance section and replace as needed

  • Allow fryer to cool for 15-20 minutes; reset high limit by pressing down & releasing raised side of the switch for the vat that is not operating; a single reset switch is found behind the door of each well; if high limit does not reset, high limit must be replaced

  • Close drain valve

  • Replace temperature probe

  • Check gas valve
Oil heating too slow

  • Low gas pressure

  • Wire(s) loose

  • Burnt or charred wire connection

  • Have gas pressure checked

  • Tighten or reconnect wires

  • Replace wire and clean connections
Oil overheating

  • Programming incorrect

  • Faulty PC board

  • Faulty temperature probe

  • Faulty gas valve

  • Check temperature setting in program mode

  • Replace control board if heat indicator stays on past ready temperature

  • Check probe calibration and replace if temperature is off ± 5 degrees

  • Check gas valve

Control error code “E-10”

Open high limit circuit

 Let unit cool down (15-20 minutes), press red reset button under the right side of the controls; if high limit does not reset, high limit must be replaced.

Vat is under-filled

  • Locations with RTI, the 3-way valve is stuck open

  • JIB is low or empty

  • JIB oil line is clogged or collapsed

  • Filter pan needs cleaned

  • The RTI system can be disconnected until RTI repairs the valve

    Fill the JIB

  • Check JIB line

  • Clean filter pan and change paper

Oil foaming or boiling over top of vat

  • Water in oil

  • Improper or bad oil

  • Improper filtering

  • Cold zone (bottom of vats) full of crumbs

  • Improper rinsing after cleaning the vat

  • Drain and clean oil

  • Use recommended oil

  • Refer to filtering procedures

  • Filter oil

  • Clean and rinse vat and then dry thoroughly

Oil will not drain from vat

  • Drain valve clogged with crumbs

  • Faulty actuator

  • Drain trough clogged

NOTICE -

Leaving cleaning utensils in the drain valve will result in equipment damage.

  • Open valve, use straight white brush to force crumbs through drain valve.

  • Replace actuator

  • Remove right side panel and remove plug from end of trough and clean trough.
Oil leaking through drain valve

  • Obstruction in drain

  • Faulty drain valve

  • Remove obstruction

  • Replace drain valve

Filter motor runs but

pumps oil slowly

  • Filter line connections loose

  • Filter paper or pad clogged

  • Filter pan o-rings damaged or missing

  • Tighten all filter line connections

  • Change filter paper or pad

  • Install new o-rings

Bubbles in oil during

entire filtering process

  • Filter pan not completely engaged

  • Filter pan needs cleaned

  • Filter pan clogged

  • Damaged O-ring on filter line receiver on fryer

  • Make sure filter pan return line is pushed completely into the receiver on the fryer

  • Clean filter pan and change pad

  • Clean filter pan and change paper or pad

  • Change O-ring

Filter motor will not run

  • Power cord for vat #1 is not plugged-in

  • Open circuit

  • The thermal reset button on the rear of the pump motor is tripped

  • Plug power cord into receptacle

  • Breakers in fryer tripped-open left door and reset breaker on fryer

  • Allow time for the motor to cool; remove the JIB and then, using at least a 12 inch (305 mm) crosstip screwdriver, press hard against the button until it clicks
“IS POT FILLED” filter error prompt

  • All oil did not completely return after a filter cycle

  • Filter pad clogged

  • Have manager follow prompts Is JIB full? If not, fill JIB

  • Replace filter pad/clean pan.
“CHECK PAN” prompt

  • Filter pan missing

  • Filter pan not completely engaged

  • Filter interlock switch not engaged

  • Find pan and install

  • Adjust filter pan position

  • Check drain microswitch

“CHANGE FILTER PAD” prompt

  • Filter pad has not been changed within

    a 24hr time period; Main power switch was turned off during filter pad change

  • Drain pan microswitch stuck

  • Replace old filter pad with NEW filter pad with main power switch turned on. *NOTE* 24/7 store replace filter twice a day.

  • Check drain microswitch