Troubleshooting

NOTICE: More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.comor contact Technical Support at +1-800-417-8405 or 1-937-456-8400.

Problem

Cause

Correction

Power switch is on but the fryer is completely inoperative.

Open circuit.

  • Fryer plugged in.

  • Check breaker or fuse at wall.

  • Check circuit breakers between control panel and ATO tank.

  • Turn off heat. Clean all lines, solenoids, and exhaust tank.

Relief valve vents.
  • Deadweight clogged.

Turn off heat. Clean deadweight. Refer to Preventative Maintenance.

Oil not heating.

High temperature limit tripped.

Reset high temperature limit. Refer to Operating Components.

Foaming or boiling over.
  • Some customers choose not to use oil stabilizers which can cause foaming and boil- over.
  • See boil-over chart on fryer and Boil-Over Prevention section of Operator s Manual.
  • Product with excessive ice crystals should be dipped once quickly then removed from the fryer to allow ice crystals to melt and excessive water to evaporate. Then place the product back into the fryer and cook normally.
  • Refer to Boil-Over Prevention.

Oil not draining.

Drain valve clogged.

Push cleaning rod through open drain valve.

Filter motor won't run.

Motor overheated.

Reset motor. Refer to Filter Pump Motor Protector.