Troubleshooting Guide

NOTICE: More detailed troubleshooting information is available in the Technical Manual, available at www.hennypenny.comor contact Technical Support at +1-800-417-8405 or 1-937-456-8400.

Problem

Cause

Correction

Power switch is on but the fryer is completely inoperative.

Open circuit.

  • Fryer plugged in.

  • Check breaker or fuse at wall.

  • Check circuit breakers between control panel and ATO tank.

  • Turn off heat, allowing the fryer to cool, releasing the pressure in the vat. Clean all lines. solenoids, and exhaust tank.

Pressure not exhausting at end of Cook Cycle.

Solenoid or exhaust line clogged.

  

Relief valve vents.
  • Operating pressure too high.
  • Deadweight clogged.

Turn off heat, allowing the fryer to cool, releasing the pressure in the vat. Clean deadweight. Refer to Preventative Maintenance.
Pressure does not build.
  • Not enough product in vat.
  • Pressure not programmed
  • Lid gasket leaking
  • Ensure full capacity of product in vat when using fresh oil.
  • Check programming.
  • Reverse or replace lid gasket.

Oil not heating.

High temperature limit tripped.

Reset high temperature limit. Refer to Operating Components.

Foaming or boiling over.
  • Some customers choose not to use oil stabilizers which can cause foaming and boil- over.
  • See boil-over chart on fryer and Boil-Over Prevention section of Operator s Manual.
  • Product with excessive ice crystals should be dipped once quickly then removed from the fryer to allow ice crystals to melt and excessive water to evaporate. Then place the product back into the fryer and cook normally.
  • Refer to Boil-Over Prevention.

Oil not draining.

Drain valve clogged.

Push cleaning rod through open drain valve.

Filter motor won't run.

Motor overheated.

Reset motor. Refer to Filter Pump Motor Protector.

Product color not correct:

Too dark (all batches)

  • Oil too old

  • Oil too dark

 

  • Filter oil.

  • If oil is smoking or has a burnt taste, change oil.

  • Change oil if controls indicate it should be changed.

  • If there are ongoing issues with product color, the fryer setting may need adjusted.